Once your order is confirmed, you may contact us at support@commemoi.com to request cancellation. Orders that have already been shipped cannot be canceled. If your order has shipped, you may apply for a return and refund after receiving your items.

Please double-check your shipping details and item selection. To ensure fast delivery, we do not support modifications once your order has been shipped.

The fastest way to secure the item you want is to request a return and refund for your current purchase, then place a new order after your return has been approved and accepted.

We do not offer direct exchanges at this time. The fastest way to ensure you get the item, color, or size you want is to initialize a return for your current purchase following our 14-day policy. Once your return is received and approved for a refund, you can place a new order for the desired item at any time.

Once we receive and inspect your returned merchandise, your refund will be automatically processed back to your original payment method within 7 days. We will send you a confirmation email as soon as our team has issued the refund. Please note that depending on your financial institution, it may take a few additional days for the credit to officially post to your account.

• Shipping Rate: We offer Free Standard Shipping ($0) on all orders within the United States.
• Order Processing (Handling Time): Orders are processed and shipped within 2–5 business days (Monday to Friday) after payment confirmation. Orders placed after our 3:00 AM PST cut-off time will begin processing the next business day.
• Transit Time: Once shipped, delivery takes 8–12 business days (Monday to Friday).
• Total Estimated Delivery Time: Total time from order placement to delivery is 10–17 business days (Handling Time + Transit Time).

 Please note: Delivery times are estimates and actual delivery windows may vary slightly during holiday peak seasons, promotional events, or due to courier schedules.

Comme Moi currently ships exclusively to the United States.We are actively working to expand our shipping coverage to other regions in the near future. Please stay tuned for updates.

Yes, Comme Moi covers all import duties and taxes for all shipments within the United States. You will not be required to pay any additional customs fees or unexpected charges upon delivery.

We accept American Express, MasterCard, Visa, Discover, PayPal.

Click here and enter your order number, billing zip code, and email address to track your order. Tracking information may take up to 48 hours to update after your package has shipped.

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.
You may also click here to track your order with your order number, billing zip code, and email.
Please note that during sale periods and promotions, delivery dates may be longer.

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, please contact Client Service at support@commemoi.com.

If you have received an item which is defective or different to the one purchased, we will issue a refund for the defective/incorrect item(s) as soon as we receive them at our warehouse and inspect the condition of the garments. Restrictions may apply. Please contact Client Service at support@commemoi.com to coordinate the return.

We guarantee the authenticity of all products purchased on commemoi.com. If you would like to report counterfeits or suspect websites, please send an email to counterfeit@commemoi.com, providing as much descriptive information as possible about the products or the website.

Please follow the care instructions on the garment’s care label to avoid irreversible damage.

We recommend referring to the size chart on each product page for detailed measurements.

We restock items and launch new styles on a regular basis. To be notified when an item is back in stock, click the “Restock Alert” button on the product page and enter your email address.