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Shipping policy

At Comme Moi, we are committed to providing a smooth and reliable shopping experience for every customer. We offer complimentary shipping on all orders within the United States.

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Order Processing & Handling Time

  • Handling Time: 2–5 business days (Monday to Friday). Orders are processed and prepared for shipment within this timeframe after payment confirmation. Please note that text or email order confirmations initiate this period.

  • Peak Seasons: During holiday seasons or promotional events, processing times may take slightly longer due to higher order volumes. We appreciate your patience.

Order Cut-off Time

  • Order Cut-off Time: 1:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles).

  • Processing: Orders placed after 1:00 AM PST will be processed starting the following business day.

Transit Time & Delivery

Comme Moi currently ships exclusively to the United States.

  • Transit Time: 8–12 business days (Monday to Friday).

  • Total Estimated Delivery Time: 10–17 business days (Handling Time + Transit Time).

  • Shipping Cost: Free Standard Shipping on all orders.

Tracking Your Order

  • Tracking: A tracking number will be provided via email once your order has been shipped, allowing you to track your package in real-time.

Important Notes

  • Delivery Estimates: Delivery times are estimates based on courier schedules. Actual delivery windows may vary slightly due to external factors beyond our control, such as severe weather, customs clearances, or courier disruptions.

  • Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Comme Moi is not responsible for misdelivered or delayed packages resulting from incorrect addresses provided at checkout.

  • Duties & Taxes: Comme Moi covers all import duties and taxes for shipments within the United States. You will not be required to pay any additional fees upon delivery.

Customer Support

If you have any questions regarding your shipment or need assistance, please contact us at support@commemoi.com with your name and order number. Our customer service team will reply within 24 hours (Monday to Friday).

  • Business Name:COMME MOI FASHION Co.LTD
  • Phone: +86 21 5289 5237
  • Address: Room 101, Annex Building, No. 15, Lane 647 Weihai Road, Jing'an District, Shanghai
  • Email: support@commemoi.com
  • Service Time: Service Hours: Monday - Friday, 9:00 AM - 4:00 PM (UTC+8)