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Shipping policy

At Comme Moi, we are committed to providing a smooth and reliable shopping experience for every customer. We offer complimentary standard shipping on all eligible orders.

Order Processing & Handling Time

  • Handling Time: 2–5 business days (Monday to Friday). Orders are processed and prepared for shipment within this timeframe after payment confirmation. Please note that text or email order confirmations initiate this period.

  • Peak Seasons: During holiday seasons or promotional events, processing times may take slightly longer due to higher order volumes. We appreciate your patience.

Order Cut-off Time

  • Order Cut-off Time: 1:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles).

  • Processing: Orders placed after 1:00 AM PST will be processed starting the following business day.

Transit Time & Delivery Comme Moi currently ships to the United States, the United Kingdom, and countries within the European Union.

  • United States:

    • Transit Time: 8–12 business days (Monday to Friday)

    • Total Estimated Delivery Time: 10–17 business days (Handling + Transit)

    • Shipping Cost: Free Standard Shipping

  • United Kingdom:

    • Transit Time: 7–12 business days (Monday to Friday)

    • Total Estimated Delivery Time: 9–17 business days (Handling + Transit)

    • Shipping Cost: Free Standard Shipping

  • European Union:

    • Transit Time: 8–14 business days (Monday to Friday)

    • Total Estimated Delivery Time: 10–19 business days (Handling + Transit)

    • Shipping Cost: Free Standard Shipping

Tracking Your Order

  • Tracking: A tracking number will be provided via email once your order has been shipped, allowing you to track your package in real-time.

Important Notes

  • Delivery Estimates: Delivery times are estimates based on courier schedules. Actual delivery windows may vary slightly due to external factors beyond our control, such as severe weather, local customs clearances, or courier disruptions.

  • Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Comme Moi is not responsible for misdelivered or delayed packages resulting from incorrect addresses provided at checkout.

  • Duties & Taxes (DDP): For orders shipped to the United States, the United Kingdom, and the European Union, all applicable customs duties, VAT, and import taxes are included or covered at checkout. You will not be required to pay additional unexpected fees upon delivery.

Customer Support If you have any questions regarding your shipment or need assistance, please contact us at support@commemoi.com with your name and order number. Our customer service team will reply within 24 hours (Monday to Friday).

  • Business Name: COMME MOI FASHION Co.LTD

  • Phone: +86 21 5289 5237

  • Address: Room 1-2, 17/F, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong

  • Email: support@commemoi.com

  • Service Time: Monday - Friday, 9:00 AM - 4:00 PM (UTC+8)

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